Visitor information

Last updated 21 March 2023.

As the safety of our patients and staff remains our highest priority, we continue to maintain strict safety protocols on site, including physical distancing and hand hygiene.

In light of the current COVID outbreak, we are no longer able to permit visitors into our hospital until further notice. Limited exceptions apply i.e. on compassionate grounds.

In line with NSW Health guidelines: we have expanded the compassionate grounds criteria for hospital visitors. On the basis of compassionate care, people will be allowed to visit a patient if:

• the patient is at end-of-life
• the patient is ill with a life-threatening condition or diagnosis
• it is beneficial for the patient's emotional or physical wellbeing, including for women who are giving birth
• the patient has a mental illness, and you are their designated Carer/Principal Care Provider as determined under the MH Act
• the patient is living with dementia or a cognitive impairment and you are their person responsible or person to contact
• you are required to provide an informal language service
• you are a carer of a patient with a disability
• you are accompanying someone to the emergency department or outpatient clinic
• you are supporting the patient's care upon leaving hospital
• the patient is under 16 and you are the patient's parent or guardian.

Please note that people wishing to visit the hospital on compassionate grounds will need to contact the hospital for approval prior to coming on site. 
Patients may have two visitors at any one time.

All permitted visitors must:

• have had two doses of a recognised vaccine (unless they have a medical exemption)
• have not tested positive to COVID-19 within the past 7 days
• are not a high-risk contact of someone who has COVID-19 in the previous 14 days
• do not have COVID-19 symptoms
• have not returned from overseas in the past 7 days
• have had at least one dose of vaccine if under 12 years of age

All other existing visitor screening protocols remain in place.

We thank you for your cooperation and patience at this time. Please call the hospital ahead of your visit if you have any further questions.
 

Parking

Visitors may use the onsite car park or nearby street parking for free. Parking on the streets surrounding Tweed Day Surgery are regulated by Tweed City Council and limited to 2 hours from 8.00am to 5.00pm, Monday to Friday.